Cypress Pointe Resort - Orlando

Clean rooms, nice and clean pool area, close to the parks, good price. Will recommend this resort to others going on vacation to Orando.

Had a room close to the entrance in the building, so noisy because you could hear everything through the door. Not enough parking. Had a bad experience one day when someone locked into my room. Fortunately I was in the room at the moment. The frontdesk told me later they had called me right away to say sorry for what happened. I was not at the room just then, so if they really meant to be sorry they should try to call me again or leave a voice msg. If I hadn't been in the room at that moment you never know what they could done there.

We asked and we got an upgrade to a 2-br apt.

Th only positive thing I can say about my stay at Cypress Pointe Grande Villas is the following: Pools are plentiful never really cowded. Probably becasue there are so many.. Play room was a nice touch for children but not much to do after being in there for about 15 minutes. Location is excellent if you want to be near Disney attractions.

Upon arriving to the hotel it was late however the guy who checked us in was very short and lacked personality. But I chalked it up to the fact that it was about 11:15pm... But working the front desk you expect to see a smile when you check in.. Now on to the room. We received our key and went to locate the room before having everyone get out of the car. I was really put off by the appearance of the bldg exterior but hoped for the best. We go up the steps and there is a raccoon on the steps with some of the stairwells blocked off by red tape.... Not what you expect, But we quickly run into the room and what a disappointment!! As soon as we open the door it smelled like wet towels or a moldy room... The villa was so small I didn't know what to do. The pull out couch was in front of the fridge and directly at the front door..... The bathroom was the largest room in the entire villa. The counter was so tall my 5 year old had to sit on the sink to brush her teeth... The shower felt like you would slip and fall if you moved while showering. Toilet was so low it felt like sitting on the floor to use the rest room... I would not reccommend this to anyone who would like a comfortable place to rest there head after being in the parks all day... I did peak in other villas as I walked to the pool and from the window the 2 bedrooms looked a bit nicer.... But again I was looking in a window as we passed by.... So can't really count on that either..

i really did like this place. Was perfect for a family and is located perfectly for Disney and such.

DVD player didnt work

Suite size and layout, well furnished kitchen, dinning room, easy access, parking, swimming pools, pizzeria nearby, quiet.

Bath towels were not changed during our 4 night stay.Even though it is a hotel policy not to clean the rooms during the guests' stay, I would advise to have this rule changed. It is a great minus for the hotel.

Location was excellent for access to all Disney and Universal theme parks. It was also close to International Drive with it's shopping outlets. Eating places and supermarket were all close-by too. It is essential to have a car if you intend to stay here.

Accommodation a bit tired, needed updating, but everything was in good working order.

Very good proximity to the parks. Phase II two bedroom suite was beautiful and large. Pools were nice. Very family friendly. Nice kids pool for toddlers and a volcano pool for older kids. Nice kids program with activities.

Some minor annoying inconveniences. They expected us to strip the beds and pile up all linens and towels. Not a big deal but we were checking out very early am with two young kids to make a character breakfast. Strangely, while the unit was beautiful, there were many lightbulbs that were out. No big deal, just weird and kind of annoying. Definitely ask for Phase II top floor. We were facing the parking lot. I prefer the road noise occassionally to the pool noise as my kids go to bed early. Overall, a quiet location with very easy access to many restaurants and the parks.

This is the fifth year that I have stayed at this resort. I love the location and the two bedroom unit is awesome.

Although they offered for a fee a modem so I could use my laptop in the unit....this year, at first, no units were available....when one became available, I was advised that it probably would not work. It did not. since I did need computer access, I had to buy a weekly pass for WIFI access in the lobby of the resort. That was not convenient and certainly not private. I did not mind paying for the modem when I could use my laptop in the room, but I believe WIFI in the lobby should have been free to guests. Also, charging for the key to the safe in the room is ridiculous. Marriott resorts have resort wide WIFI for free and also free safes in the rooms. This is something that Diamond Resorts should address.....

Good location, spacious rooms with everything you need for a good vacation, nice warm pools.

Spacious accommodation which was very clean and facilities were excellent, good car parking & check-in/out, good swimming pool

Price of goods in their grocery shop...the cost of 4 pints milk, 2 postcards & a small spread was $10!! There were no prices on the goods or shelf edge labels visible...

Location and all the amenities

The beds are not comfortable.They annoy you to take the tour.

the two bedroom suite was large and equipped well...excellent location, close to all attractions and restaraunts

shower door leaked

The room was well appointed and spacious. The location was perfect for our trip.

My only complaint was the registration clerk was working by herself and too busy. When she directed us to our room, she did not advise that there were two entrances to the building. We wandered around a bit before we went searching and found the correct entrance. The room does need some maintenance attention.

The room was perfect for a family getaway. Very roomy and comfortable!

Wish the 2nd bedroom had a larger size bed rather than 2 twin beds.

All 5 of us could fit and have a washing machine and room to sit it was great